At mkart.store, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product you purchased or seek a refund. Our Refund and Returns Policy outlines the process for such instances, ensuring a hassle-free experience for our customers.
Returns: – If you are not entirely satisfied with your purchase, you may return the Namo C51 within 25 days of delivery for a full refund or exchange. To be eligible for a return, the Namo C51 must be unused, in the same condition as received, and in the original packaging.
Refund Process: – Upon receiving your return Namo C51 and inspecting the condition, we will initiate the refund process. Refunds will be issued to the original method of payment used during the purchase. Please note that it may take 3-7 business days for the refund to reflect in your account, depending on your payment provider.
Exchanges: – If you wish to exchange an item for a different size, color, or alternative product, please contact our customer support team at mkart43671@gmail.com. Our team will guide you through the exchange process and assist with any queries you may have.
Non-Returnable Items: – Certain items are not eligible for return or exchange unless they are defective or damaged upon arrival. These include:
Personalized or customized items.
Perishable goods, such as food or flowers.
Items marked as final sale or clearance.
Damaged or Defective Items: – In the rare event that you receive a damaged or defective item, please contact us immediately at +919122876092. We will arrange for a replacement to be sent to you or offer a full refund, including any shipping charges incurred.
Return Shipping: – Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and obtaining a shipping receipt as proof of return.
How to Initiate a Return?
To initiate a return or exchange, please follow these steps:
Contact our customer support team at mkart43671@gmail.com to request a Return Authorization +919122876092. Package the item(s) securely in the original packaging, along with the RA number provided. Ship the package to the address provided by our customer support team.
Contact Us: – If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at mkart43671@gmail.com. Our dedicated customer support team is available to assist you and ensure your satisfaction.
